TECHNICAL SUPPORT

Junior Mining Engineer - Technical Support

Apply Now

Location

Sudbury

Employment Type

Full-Time Permanent

Department

Consulting

Salary

Competitive salary + biannual bonuses

Deswik are world leaders in a competitive market for technical mining applications – our software is used all day, every day, in over 500 operations globally. We solve complex technical mine planning problems in ways that deliver huge value to our customers.

We are looking for a mining engineer with 1-3 years’ experience to join our Sudbury (ON) office as a Junior Mining Engineer. If you have experience working with Deswik software and are looking for a position with outstanding mentors and exciting growth potential, read on…

 

Initially working in our Technical Support team, this role will see you:

  • Work with our highly specialised mining software products daily across multiple customers, sites, mine types and operations
  • Prioritise and deal with all incoming technical customer queries via phone, email and client portal
  • Investigate and manage the resolution of software issues and liaise directly with software team
  • Answer technical customer questions and assign queries to consulting team where necessary
  • Deal with licensing issues and questions and work directly with the licensing team
  • Assist in support for other regions across the globe when needed
  • Become involved in consulting projects from time to time, with a view to grow into a Mining Consultant role

 

What’s in it for you?

  • Become an expert Deswik user – this role will immerse you in the Deswik.Suite and see you involved in solving complex mine planning software problems
  • Career development – opportunity to progress into a Mining Consultant role once you have honed your Deswik software skills
  • Mentoring – our team of highly experienced mining engineers will mentor you and help you to grow your skillset
  • Work/life balance and flexibility – we believe in striking a healthy balance between work and fun
  • Be challenged – you will constantly be learning and developing your skills
  • Awesome team culture – you will be part of the family from day one
  • Trust and support – we hire smart people and we treat them like adults – you will be trusted to do your job and have support when you need it

 

What you need to succeed:

  • Degree in Mining Engineering
  • Experience with Deswik software
  • 1-3 years’ experience in a Graduate or Junior Mining Engineer position
  • Eagerness to learn and grow your skillset
  • Strong customer service focus – you will be a true ambassador for the business
  • Ability to calmly manage major incidents/issues and know when to escalate
  • Effective time management skills
  • Excellent communication skills
  • Ability to work in a team and autonomously

 

Our culture:

  • Our work environment is relaxed, social and fun
  • We are passionate, support each other, challenge the status quo and adapt quickly
  • We believe work should be fun, challenging and rewarding
  • We invest a lot in making Deswik a great place to work
  • We look after our people – we know that a happy and healthy team leads to a more productive work environment

 

Sudbury

Office Pin
Suite 300 (3rd Floor)
40 Larch Street
Sudbury, ON P3E 5M7
Canada
Office Pin
+1 705 671 6744

If you are a Junior Mining Engineer looking for a position where you can grow and strengthen your Deswik skills, we’d love to hear from you. Apply today!

Apply Now
btn-to-top@3x Created with Sketch.