TECHNICAL SUPPORT

Mining Engineer - Technical Support

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Location

Brisbane, Perth

Employment Type

Full-Time Permanent

Department

Consulting

Salary

Competitive salary + biannual bonuses

Deswik are world leaders in a competitive market for technical mining applications – our software is used every day in over 500 operations globally. Our products are much more interesting than your average business system – they are technically intensive and incorporate sophisticated scheduling, optimisation, and graphics technologies.

As a result of ongoing growth in our business, an opportunity has arisen for an experienced Mining Engineer to join our Global Support team in Brisbane CBD or Perth CBD.

The role:

  • Work with our highly specialised mine planning software products across multiple customers, mine types, commodities and operations
  • Prioritise, reproduce and manage all incoming technical customer queries via phone, email and our client portal
  • Investigate and manage the resolution of mine planning software issues
  • Use your mining expertise to answer complex technical mine planning questions from customers
  • Work closely with Software Development Teams, Mining Consultants, Software Licensing, and Sales

 

What’s in it for you?

  • City lifestyle – limited travel obligations and stability for you and your family
  • Work/life balance and flexibility – we believe in striking a healthy balance between work and fun
  • Become an expert Deswik user – this role will immerse you in the Deswik.Suite and see you involved in solving complex mine planning software problems
  • Diversify your skillset – gain wide exposure to multiple operations, mining methods and commodities – both in Australia and abroad
  • Awesome team culture – you will be part of the family from day one
  • Trust and support – we hire smart people and we treat them like adults – you will be trusted to do your job and have support when you need it
  • Competitive remuneration – competitive base salary + biannual bonuses + opportunity to obtain equity in the company

 

What you need to succeed:

  • Degree in Mining Engineering
  • 3-5 years’ experience working as a mining engineer
  • Experience with mine planning software (Deswik experience a distinct advantage)
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to prioritize work and possess a strong sense of urgency
  • Empathetic and proactive approach to customer service
  • A passion for delivering mining efficiency through technology

 

Our culture:

  • Our work environment is relaxed, social and fun
  • We are passionate, support each other, challenge the status quo and adapt quickly
  • We believe work should be fun, challenging and rewarding
  • We invest a lot in making Deswik a great place to work
  • We look after our people – we know that a happy and healthy team leads to a more productive work environment

 

If you are an experienced Mining Engineer craving the stability of a city lifestyle and wanting a new challenge, we’d love to hear from you. Apply today!

 

Please only apply if you are a permanent resident or have the right to work in Australia.

This role can be based in either Brisbane or Perth.

Brisbane

Office Pin
Level 22
Riparian Plaza
71 Eagle St
Brisbane, Queensland 4000
Australia
Office Pin
+61 7 3292 2700

Perth

Office Pin
Level 1
35 Havelock Street
West Perth, Western Australia 6005
Australia
Office Pin
+61 8 9488 8100

If you are an experienced Mining Engineer craving the stability of a city lifestyle and wanting a new challenge, we’d love to hear from you. Apply today!

Apply Now
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